PAYDAY LOANS
PAYDAY LOANS: SUMMARY
Key messages about payday loans:
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- Payday loans might seem like a quick fix, but they can trap people into a cycle of debt.
- Beware of the risks associated with payday loans, such as high ongoing fees that can lead to a cycle of debt.
- Look for alternatives, such as a No Interest Loan or emergency relief.
- Payday lenders need to follow responsible lending laws. If the loan was not given responsibly, the borrower may be entitled to some money back or a debt waiver.
Community Support Services
Help is available if you think responsible lending rules are not being followed. You can contact the Consumer Action Law Centre (https://consumeraction.org.au/my-client-needs-help/) on 03 9602 3326 between 10am-1pm and 2pm-5pm (Mon-Fri). The centre can:
- Provide legal information and advice to caseworkers including financial counsellors, community lawyers and other not-for-profit workers about their clients’ consumer and finance issues
- Build the capacity and knowledge of community workers to assist their clients’ consumer and finance issues
- Maintain effective referral pathways for disadvantaged, low income or otherwise vulnerable clients requiring legal assistance.
USEFUL RESOURCES:
Access to financial counselling & information about debt problems & solutions |
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Download the Consumer Action Law Centre Payday Loan Toolkit for workers or talk to a lawyer |
PAYDAY LOANS: DEEP DIVE
This section on payday loans provides an overview of how a frontline support worker can identify, support and refer a client who is considering taking out a payday loan or who may be experiencing financial difficulty as a result of taking out a payday loan.
Key messages for taking out payday loans:
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Definition
Payday loans (such as those provided by Cash Convertors and similar places )- also known as small amount credit contracts – are short term loans that are easily accessible but can result in debt if you are not aware of the fees and charges that are included when taking out a loan.
Beware of the risk of taking out a payday loan
Alternatives to payday loans
If someone is having trouble with a payday loan, there are steps they can take.
For more detail on what people can do when having difficulty paying click the info icon |
What else can I do to support my client?
- You can use the what to do and what to say suggestions to guide your client on the next steps if they have a payday loan and are unable to make repayments.
- It can be hard to know what to say when asking for help; use this guide to practice making the phone call with your client.
- Print out the consumer factsheets on pages 31 & 32and give to your client, or encourage your client to visit any of the websites above if more information is required about payday loans or getting assistance